Shipping
For orders shipped to destinations within the continental United States, the following shipping options are available:
• UPS – Delivery takes 1 to 8 business days to receive your package from the time it is shipped from Everbrite, Inc. depending on the shipping method you requested.
• USPS Priority Mail – Delivery normally takes 2 to 3 business days to receive your package from the time it is shipped from Everbrite, Inc. Only orders one gallon or less of EVERBRITE™ can be shipped by air. Aerosol cans cannot be shipped air and MUST be shipped by UPS Ground. The California Formulation of Everbrite and ProtectaClear must also be shipped Ground. ProtectaClear Satin can be shipped by air.
For orders shipped outside the continental United States, please call our offices for further information.
Returns and Exchanges
Returns or exchanges are accepted if all of the following apply:
• Customer has Proof of Purchase. This includes the following: copy of or original sales receipt.
• The item(s) is in original condition, as when purchased. Opened cans of EVERBRITE™ cannot be returned because they leak during shipping if opened.
Please call 800-304-0566, Monday through Friday, between the hours of 8:00am to 4:00pm PST if you have any questions or comments regarding your refund or exchange.
*PLEASE NOTE: Shipping charges are not refunded.
Canceling an Order
Customer satisfaction is important to all of us at Everbrite, Inc. We will ship your merchandise as quickly as possible. If your order has not yet shipped we can cancel it for you. If your order is canceled before it ships we will refund the entire amount to your credit card (shipping charges and taxes, if applicable, are included.)
Please call us at 800-304-0566 if you have any questions. |
